What is SLA or Service level Agreement.  What is an Service Level Agreement in software A service level agreement (SLA) is a contract between two parties that specifies how much time they are willing to commit to a project. In return, the other party agrees to provide a certain quality of service. This can include uptime guarantees, response times, data transfer rates, etc. SLAs are often used by companies who sell services online. They allow customers to know exactly…